Shipping policy
Thank you for shopping with Bigger Than the Brand. We appreciate your support and strive to deliver your order as quickly and accurately as possible.
Order Processing
Orders are typically processed within 2–5 business days after payment is received. During new product launches, limited releases, holidays, or promotional events, processing times may be longer.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Shipping Times
Estimated delivery times begin after your order has been processed.
- Standard U.S. Shipping: 3–7 business days
- Expedited Shipping: Delivery times vary based on the shipping option selected at checkout.
- International Shipping: Delivery times vary by destination and customs processing.
Shipping estimates are not guaranteed and may be affected by weather, carrier delays, or other circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already shipped, Bigger Than the Brand is not responsible for lost or misdelivered packages. Additional shipping fees may apply if an order must be reshipped.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.
Bigger Than the Brand is not responsible for lost, stolen, or delayed packages. If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier directly to file a claim.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged item(s) and packaging. We will review your claim and work toward an appropriate resolution.
International Orders
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.
Order Changes & Cancellations
Orders may be canceled within 24 hours of purchase, provided they have not entered processing or production.
After the 24-hour cancellation window has passed, orders cannot be canceled, modified, or refunded, except where required by applicable law.
Contact Us
If you have any questions about your order or this Shipping Policy, please contact us at:
Bigger Than the Brand
Email: biggerthanthebrand@gmail.com
Website: biggerthanthebrand.com